Home > Global Home > Press Releases

To view the Press Release, click on the title.        Press Release Archive: 2010 | 2009 | 2008 | 2007 | 2006  Mindpearl controls costs & improves efficiency with virtual Contact Centre from NSC - 5 August 2010 Xceed Develops Corporate Sustainability Programs - 4 August 2010 North Sydney Council Deploys IP Communications Suite from Interactive Intelligence - 4 August 2010 Datacom Group CEO Announcement - 4 August 2010 ATA Launches new Continuous Career Development (CCD) Programme - 3 August 2010 Verint Witness Actionable Solutions Recognized by Ovum and Speech Technology Magazine for Innovation, Technology Leadership and Customer Sentiment - 3 August 2010 Cyara Solutions Joins The HP AllianceONE Program - 2 August 2010 Datacom Mourns the Loss of Group CEO Michael Browne - 2 August 2010 Verint Systems Introduces Forecasting and Scheduling Capabilities to Its Impact 360 for Public Safety Solution - 2 August 2010 Datacom 2010 End of Year Results - August 2010 Datacom Purchases New Perth Based Data Centre - August 2010 Drishti announces QPass - queue management solution eliminating caller wait time in Call centers - 30th July 2010 Call Design donates in flood devastated Manila - 29th July 2010 University of Technology, Sydney and Alcatel-Lucent partner to equip a new generation of Australian students - 28th July 2010 Solution for call recording & PCI DSS - 29th July 2010 Pacnet joins Pacific Fibre to build Trans-Pacific Subsea Cable - 28th July 2010 SA Contact Centre Professionals celebrate individual and centre excellence at the ATA SA State Awards - 28th July 2010 Low-cost speech intelligence service quickly improves fundraising efforts - 27th July 2010 Interactive Intelligence Enhances Offering for Credit and Collection Industry - 22nd July 2010 Canon and Datacom NZ Join Forces for Benefit of Customers - 22nd July 2010 50 Jobs Return to Bendigo Contact Centre - 22nd July 2010 ShoreTel Contact Center 6 Enables Call Centers to Streamline Business Processes Through Open Interfaces - 21st July 2010 Nuance extends business and consulting capability in Australia - 21st July 2010 Datacom Launch National Campaign - 21st July 2010 Datacom's Auckland Orbit Datacentre - 21st July 2010 State Awards mark another milestone for the ATA in QLD - 21st July 2010 Tanna Partners Announces Expansion - 20th July 2010 Mitel and Telstra Expand Partnership to Deliver Mitel Portfolio to Customers - 20th July 2010 Twitter Customer Service for Contact Centres - 19 July 2010 Telcoinabox launches Australian and New Zealand Operations Centre and invests $2 million in systems development to support expansion - 19th July 2010 Consumers Increasingly Check in for Retail Multi-Channel Offering - 15th July 2010 Aussie Consumers Claim Death of Service with a Smile - 15th July 2010 Aegis expands operations into the City of Whittlesea - 14th July 2010 Asia Pacific Gold Medal Winner - 13th July 2010 State Awards mark another milestone for the ATA in WA - 5th July 2010 Calling New Zealand... - 17th June 2010 Verizon Business Leads Industry as First Global SAP-Certified Provider of Cloud Services - 15th June 2010 Verizon Business Introduces Cloud-based ‘Storage-as-a-Service’ - 15th June 2010 Convergys Targeting Asia Pacific Region with Expanded Premier Technologies Partnership - 15th June 2010 Tata Communications and BT Join Forces to Extend Telepresence Connectivity - 15th June 2010 Alcatel-Lucent raises bar in optical transport with first commercially available single carrier 100G using ‘Next-Generation Coherent’ technology - 11th June 2010 Japan’s SOFTBANK TELECOM selects Alcatel-Lucent’s 100 Gigabit-capable optical solution for backbone upgrade - 11th June 2010 European eGovernment Contact Center Wins Altitude Software Innovation Award - 9th June 2010 Zeacom extends direct channel support to Queensland - 9th June 2010 Call On CRM Deploys Clickatell – Offers High-Value Mobile CRM - 9th June 2010 Drishti launches Ameyo PACE – the successor to Predictive Dialing - 31st May 2010 Demand for safer online banking and shopping experience to drive mobile banking in Australia - 31st May 2010 Attaché Software Releases All-In-One Business Solution for SMEs - 31st May 2010 Essar Group to acquire Avaya’s stake in AGC Networks for US$44.5 million - 30th May 2010 Aegis takes innovator’s role again, launches Institute of Customer Experience Management - 28th May 2010 IPscape cloud answers the call for Tony Ferguson Weightloss - 27th May 2010 Order taking for small business: Magellan Solutions goes global with service - 25th May 2010 Australian FPG Wins International NetSuite Hairball Award for Greatest Cost Reduction - 25th May 2010 NICE Launches Next Generation NICE IEX Workforce Management Solution to Optimize Customer Dynamics - 24th May 2010 Alcatel-Lucent LTE technology supports world’s first live, on-deck video coverage of prestigious sailing race - 21st May 2010 Sybase Introduces Industry’s First Mobility Platform Empowering Enterprises To Better Enable Employees And Engage Customers In New And Innovative Mobile Ways - 21st May 2010 Aegis signs landmark QPO deal - 21st May 2010 Aegis extends footprint into Werribee - 20th May 2010 RightNow Introduces RightNow Mobile to Help Organisations Deliver Exceptional Experiences to Mobile Savvy Consumers - 22nd May 2010 Noble Systems is the Preferred Provider for 6 of the Top 10 U.S. Cable Companies - 20th May 2010 Noble Systems Opens New Contact Centre Facility in Philippines - 19th May 2010 Aegis Purchases Sallie Mae's Customer Service Center in Killeen, Texas - 18th May 2010 As Coalition pledge to make £6bn in spending cuts, Government helplines outsourced to Teleperformance are reported by the BBC as best contact centre examples - 18th May 2010 InVision Software Expands Reseller Network with NEC Unified Solutions - 18th May 2010 Excelior doubles Box Hill centre capacity to meet client growth - 18th May 2010 ATA welcomes Government decision on the DNCR - 14th May 2010 West Corporation to Acquire Holly Connects; Purchase to Create a Single Source for Premium Hosted and On-Premise IVR Deployment Options - 13th May 2010 GreenTouch takes next step forward; opens for general membership - 13th May 2010 StayinFront Introduces CRM 12 - 12th May 2010 RapportCMS cloud based contact centre application is BRW’s fastest starter - 11th May 2010 Australian SMEs Plan For Sales Growth and More Staff in 2010-2011 - 11th May 2010 Telstra keeps Suncorp connected with new mobility contract - 10th May 2010 Altivon to offer SnapShotz Online from Customer Services Audit to North America - 7th May 2010 Kodak Selects RightNow to Deliver Superior Customer Experiences Across the Web, Social Networks and Contact Centre - 10th May 2010 Alcatel-Lucent sees recovery in selective markets while Q1 2010 results impacted by components shortageC - 6th May 2010 Verizon Foundation Awards US$30,000 Grant to ‘Beyond Social Services’ to Support Education and Literacy in Singapore - 6th May 2010 Tata Communications partners with Infinity Africa to expand its global network and service offering into Tanzania - 6th May 2010 MasterCard Announces Pilot of New NFC Mobile Payment Solution Addressing Multiple Handsets - 6th May 2010 HCL Technologies and Stellar Asia Pacific form strategic partnership to further expand business in Australia and APAC - 5th May 2010 Aastra wins Unified Communication 'Product of the Year' award - 4th May 2010 Convergys Lights-up Smart Grid with Smart Solutions - 4th May 2010 NetSuite and Wipro Partner in APAC to Provide Cloud Computing Solutions - 3rd May 2010 Aastra Launches Intelligent Communications Gateway for the SME Market - 3rd May 2010 Winners of the 9th annual Genesys Asia Pacific Partner Awards announced - 3rd May 2010 GN Netcom accelerates ASEAN Growth Strategy with new Regional Distribution Partnership - 30th April 2010 Mitel Joins BlackBerry® Alliance Program and Announces Mitel Mobility for BlackBerry Mobile Voice System 5 - 30th April 2010 TIO supports ACMA’s inquiry into telecommunications industry - 30th April 2010 IPscape is a 2010 BRW Fast Starter - 29th April 2010 Bell Labs, University of Melbourne and the Victoria State Government team up to open eco-oriented research centre in Australia - 28th April 2010 Telecom New Zealand Improves Customer Experience with RightNow Chat - 28th April 2010 Sybase 365 And FirstCaribbean International Bank Bring Industry-Leading Mobile Banking Technology To The Caribbean - 28th April 2010 NetSuite awards Campus Living Villages for Best Enterprise Deployment - 28th April 2010 Microsoft veteran Harold Melnick joins GN Netcom as Head of Marketing & Alliances for the ANZ Region - 27th April 2010 New Workforce Management Solution Targets SMEs - 22nd April 2010 NSC is partner of choice for Nortel customers on the move - 20th April 2010 RightNow Recognised as a Leader in 2010 Magic Quadrant for CRM Customer Service Contact Centres - 20th April 2010 Convergys and Information Technologies Australia Expand Alliance - 20th April 2010 QPC Contact Now™ telephony and multimedia contact platform makes it easy for organisations to improve customer service - 19th April 2010 Samsung Communications Appoints Paul Bailye as National Channel Manager, M2 Commander - 19th April 2010 Netsuite and Amazon Web Services Connect Clouds - 15th April 2010 Netsuite’s New Cloud Platform First to Deliver Economic, Productiviity and Innovation Promise of Cloud Computing - 15th April 2010 Alcatel-Lucent Bell Labs to help transform education by using mobile computing and communication devices - 15th April 2010 NetSuite and Genpact Partner to Transform BPM via the Cloud - 14th April 2010 New Optism Mobile Advertising Solution delivers powerful permission-based marketing, bridging the gap between mobile operators and advertisers - 15th April 2010 Informa Telecoms & Media expands its analyst base in Asia Pacific - 15th April 2010 ShoreTel Launches 'Lowest Total Cost of Ownership Guarantee' for Unified Communications Customers - 14th April 2010 ANZ Presence Strengthens with Tecala Group Appointment - 12th April 2010 Sydney Opera House sings a new communications tune with NSC - 8th April 2010 NSC hosts 2010 Business Collaboration Summit - 8th April 2010 Drishti-Soft announces the launch of Ameyo-on-Cloud 2.0 - 8th April 2010 NetSuite SuiteFlow First To Deliver Graphical Business Process Customisation For Cloud Computing ERP Suites - 8th April 2010 Docomo interTouch Deploys Noble Systems’ Award-winning Solution Across Contact Centres Worldwide - 7th April 2010 ShoreTel and Avnet Technology Solutions Sign Australian Distribution Agreement to Fastrack Channel Business - 6th April 2010 CallTime Scoops Multiple Interactive Intelligence APAC Partner Awards - 30th March 2010 Informa sets out 10-points for success in Africa’s mobile market - 30th March 2010 Sytel Extends Through Central Europe with Wind Telecom - 26th March 2010 Alcatel-Lucent Brings Together its Genesys and Enterprise Activities and Unveils the next Stage of its Vision for Dynamic Enterprise at VoiceCon - 26th March 2010 Alcatel-Lucent unveils groundbreaking multimedia solutions that let people seamlessly access multimedia content on any device - 24th March 2010 Verint Witness Actionable Solutions Recognised for Product Satisfaction and Market Impact - 19th March 2010 Consilium Software Recognized with New Market Breakthrough Award for Genesys Contact Centers in Asia Pacific - 19th March 2010 Sybase 365 Global Mobile Usage Report Compares Consumer Attitudes To Mobile Services Around The World - 16th March 2010 Alcatel-Lucent and its Genesys brand contact centers placed in leaders quadrant of Magic Quadrant for Contact Center Infrastructure, Worldwide Report - 11th March 2010 Interactive Intelligence Positioned in Leaders Quadrant of Contact Centre Infrastructure, Worldwide Report - 3rd March 2010 Interactive Intelligence in Gartner's Leaders Quadrant - Contact Center Infrastructure - 1st March 2010 Sybase 365 Announces First IPX Platform To Deliver Full Suite Of Services To Fixed And Mobile Operators Through One Secure IP Network - 16th February 2010 Investment opportunities in Latrobe City - 11th February 2010 Major Australian Communications Provider Selects BMC Software To Streamline IT Processes and Improve Efficiency - 11th February 2010 3D Networks Brings Mitel Aboard - 10th February 2010 Tata Communications appoints Whygo as channel sales partner for its Telepresence Service - 3rd February 2010 Zeacom adds to Account Management Team - 3rd February 2010 Dimension Data Appoints Peter Prowse as General Manager for Data Centre Solutions - 2nd February 2010 Interactive Intelligence Reports 2009 Fourth Quarter and Full-Year Results - 1st February 2010 Teleperformance Opens Seventh Contact Center in Philippines - 28th January 2010 Tata Communications maximizes digital media opportunities in the new global Media & Entertainment ecosystem - 27th January 2010 Tata Communications Offers Managed Two-Factor Authentication as a Cloud-based Service - 21st January 2010 IPscape Keep in Touch for salesforce.com launched - 20th January 2010 Top Industry Analyst Firm Positions Convergys in Leaders Quadrant for CRM Contact Center BPO for North America - 18th January 2010 FlexiGroup raises the bar on customer service - Implements new Avaya telephony solution from NSC - 15th January 2010 Stellar and Vodafone Hutchison Australia Awarded Best Directory Assistance Service from Around the Globe - 13th January 2010 Interactive Intelligence Appoints ANZ Senior Training Consultant - 13th January 2010      [top]