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The contact centre industry is growing fast (e.g. 47% growth per annum in Asia) and we understand that it’s really difficult to stay informed about the latest developments.  To help, we deliver up-to-date, relevant news and information to the Australian and Asia Pacific region via our website or your email inbox.  So, have a look here and also subscribe to one or both of our tailored newsletters here: contact news Australia & New Zealand and contact news Asia.     To view the newsletters, click on the title. Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004   Aussie consumers switch business based on customer call satisfaction Kidney Health Australia relocates centre to meet demand Kimberly-Clark chooses StayinFront CRM Dimension Data Australia awarded Gold Certified Partner status from Genesys 19th December 2008   US lawmakers propose bill to curb offshoring Prison outsourcer wins four regional awards Yucheng develops Bank of China contact center Thai telco AIS deploys Convergys billing system Philippine BPO industry not affected by financial crisis 18th December 2008   Telstra workers go on strike Qantas execs go to customer service school NZ company launches contact centre audit tool WA tech college deploys Microsoft CRM 16th December 2008   New Zealand consumers satisfied with contact centre service, according to survey Datacom agents win three global Contact Centre World Awards NZ agents walk out of contact centre CCAS announces 2008 regional award winners 11th December 2008   IPCCO expands with Datacraft in the Philippines China could become biggest contact center IT market; study Indian telco puts contact center on handsets Air Asia urges self service as customer queries rise CCAS announces 2008 regional award winners 10th December 2008   Immigration Dept's centre upgrade goes ahead Agents expected to be safe from ANZ cuts Salesforce.com hails NZ growth Call for Do Not Call changes 9th December 2008   ATO contact centre systems to go offline Charles Sturt University implements unified communications Telecom Retail reconfigures with new CRM system European online travel company opens new Sydney office 4th December 2008   India's TCS opens 4th Chinese center Ingram Micro pledges to Philippine move Allied Bank outsources center with Telecard Malaysia's Astro installs unified comms 3rd December 2008   GlobalConnect expands to WA Excelior staff cycle for charity New body for telecom consumers UK callers avoid IVRs 2nd December 2008   Datacraft said business defying slowdown NSW law to block V8 compo claims MindPearl announces Fiji contact centre AFL kicks goals with speech rec 27th November 2008   Citigroup to hire 1,000 new BPO staff in Philippines Dell to expand Asian contact center investment India's Firstsource ramps up Northern Ireland staffing Haier to enhance customer services with technology upgrade 26th November 2008   Schoolies inundate contact centrer Fisher and Paykel opens Dunedin centre New campaign targets telco customer service Contact centre drives internet sign language service 25th November 2008   Trend Micro to set up new Malaysian contact center Consumer Satisfaction in Singapore on the Rise in 2008 India launches disability helpline Philippines confident of attracting global contracts Philippine outsourcer sets up Singapore holding company 19th November 2008   SalesForce sings teleworking praises Consumer Satisfaction in Singapore on the Rise in 2008 Zeacom, Datasquirt launch bulk SMS tool PacNet centralises regional contact centres NEC launches SaaS applications supermarket 18th November 2008   ATA shortens name to better reflect industry Victorian police expand contact centre role Contact centre complaints on the rise Domino's Pizza delivers unified telecoms Telstra IT system under fire 13th November 2008   Tech Mahindra to open UK contact center Trainers offer services to aspiring Philippine agents Ctrip wins to Chinese award - again Regional SMBs early adopters of open source CRM 12th November 2008   Unity4 Group enters UK market AAMI wins contact centre award Do-not-call complaints drop Grenades unearthed at Tassie contact centre site 11th November 2008   Time to de-stress the contact centre NZ tax department expands callback service Virgin Blue customer service recognised Ear hotline helps remote areas 7th November 2008   Crown Macau wins HK contact center award Tata Sky launched voice activated IVR Aspect opens Chinese customer support center Philippine outsourcers could profit from financial crisis 6th November 2008   Contact centre jobs priority in Pillar sale Salmat SalesForce launches interactive training program Kidney Health Australia outsources expertise Telstra launches SaaS platform for SMBs 5th November 2008   Meridian takes NZ contact centre in-house QLD and WA businesses reporting over 5 times the profit rate of other states Australian Unified Comms market predicted to grow Quest contact centre wins Fijian honour 30th October 2008   Chiang Mai to become Thai outsourcing hub Japanese company to build Pakistan center Bomb threat disrupts Manila contact center Malaysian outsourcing industry needs more agents 29th October 2008   New study confirms contact centre absenteeism problem callcentres.net's Dr Wallace recognised in Telstra Business Awards Contact centres called to revise strategies in face of economic challenges iiNet opens Cape Town centre Car financier closes contact centre 29th October 2008   Dodo after Do Not Call Register breach Origin upgrades national response centre with ViryaNet Agent busted after Facebook sickie note Australian SaaS firm opens Philippine office 23rd October 2008   Launch of the 2008 Avaya Contact Centre Consumer Index Announced India to introduce nationwide emergency number Australian SaaS firm opens Philippine office Japanese outsourcer beefs up SE Asian operations Cebu named top offshoring site 22nd October 2008   Launch of the 2008 Avaya Contact Centre Consumer Index Announced Liquor company unifies customer service operations Doubts raised over Centrelink fraud hotline Tandberg based help desk in Brisbane Customers tire of offshored contact centres 21st October 2008   NZ Elections turns to Datasquirt for mobile enrollment Macquarie Telecom wins marketing CRM deal Bendigo bank contact centre reportedly relocating Cultural training can help optimise offshore results 16th October 2008   Malaysian Contact Centre Industry Award Winners Announced India's HDFC sets up language specific centres Trend Micro sets sights on Malaysian regional contact centre HP to build new contact centre, factory in China US outsourcer APAC to open new Philippine centre 15th October 2008   New BPO partnership for Fiji NZ company sends unified comms mobile Crazy John's thanks contact centre for success Currency crisis could affect offshoring arrangements 14th October 2008   Accenture wins 5-year Telstra deal Contact centre employment market tightens Excelior 'virtual tax office' secures ATO overflow contact centre contract Outsourcer accused of badgering consumers 10th October 2008   Japan's Wacom to open regional center in Malaysia Convergys looks to have 1,000 workers at new Philippine contact center Malaysian battery company opens center UK travel firm brings back contact center roles 9th October 2008   Telstra signs outsourcing deal with TeleTech UCMS wins new contract, loses Telstra deal Austar Achieves Significant Call Centre Benefits Using SupportPoint Tower buys contact centre with distributor WA hotline to help with property issues 8th October 2008   Jetstar uses Japanese-language agents to help build new services Unity4 wins the NEWS.com Green Award for Green Business 2008 Super member calls remain flat despite financial crisis NZ Yellow Pages staff go on strike Schenker brings outsourced contact centre home 2nd October 2008   China sends back Thais in bogus contact center bust Willcom, Baidu to set up Chinese-language contact center in Japan Kasmiri center helps Airtel expansion Philippine govt plans one-stop services hotline 1st October 2008   SA health hotline answering 10,000 calls a month EservGlobal, SpinVox announce mobile customer service offering Action Tanks upgrades to VoIP UCMS' Queensland Partnership Group starts Ipswich Council services 30th September 2008   Westpac consolidates NZ centres Police centre agents issue warning over conditions ShoreTel upgrades Compassion communications NetSuite eyes Australian SaaS growth 25th September 2008   Philippines Ayala to buy eTelecare China opens tainted milk contact centers Union pressures Lloyds to reverse offshoring Japan's Hino launches contact center-powered telematics G-CEM announces corporate rebranding 24th September 2008   GE Money, UCMS, and Commonwealth Bank ICS Winners at ATA National Awards Sickie contact centre wins support Telstra expands SaaS testing Outsourcer urges Pacific to work harder toward investment TUANZ announces new Contact Centre Committee chair 23rd September 2008   3CX opens Aus office to service VoIP PBX GlobalConnect Australia and Agile NZ sign up for trans-Tasman coverage NZ's M-Com helps in new mobile banking and payments solution Australia leads growing Asian SaaS market 18th September 2008   Philippines' eTelecare opens center in Nicaragua Nasscom works toward better security for women contact center staff Malaysian groups work to build contact center industry Bangladesh BPO delegation attracts UK interest 17th September 2008   NZ offshoring effects exaggerated Stellar makes proprietary software available to SMEs Zeacom buys NZ speech products for new offering Truck safety hotline plan wins support 16th September 2008   ETC, Customer Impact join to offer APac employment testing Unity4 Finalist in The NEWS.com.au Green Awards 2008 Technology trending down spending down Firms plan more call centre outsourcing Charles Sturt University installs Touch-to-Talk customer service 11th September 2008   Thailand's DTAC opens third contact center WNS Philippines wins T-Mobile UK deal India's Aegis on the BPO acquisition trail Taipei hails resident hotline 10th September 2008   Growth phase for NZ contact centres, callcentres.net study Telesales job market tightening HR issues hamper Australian contact centres says latest Benchmarking Study NSC upgraded Virgin Blue customer systems 10th September 2008   Australian contact centres king of sales says latest Benchmarking Study Mitel expands Sydney office to support Aus growth NZ IRD works to overcome increased call volume Admerex grows with contact centre foray 5th September 2008   Drishti and OneCall partner for Bangladesh venture 3Com APac improves service by returning calls in-house New telemarketing guidelines for Philippine insurance Datacraft upgrades Taiwan's leading insurance company 3rd September 2008   Electricity contact centre workers strike GlobalConnect wins health hotline contract BNZ looks at NAB's customer innovations Pregnancy hotline lacks callers 2nd September 2008   IBM opens new Aust centre New Qld police contact centre by 2010 Direct Health Solutions supports new NAB Healthline for employees Repco upgrades Zeacom comms Telstra to shift Geelong seats 28th August 2008   India's ICICI Bank to centralise contact centers Manpower shifts to full outsourcing in Thailand Japanese investors eye Philippine contact center Aussie debt collector opens in Manila 27th August 2008   New medical contact centre opens in Sydney Union claims Telstra wages to downscaled Debt collection diva opens in Manila TUANZ releases teleworking guide 26th August 2008   New England Credit Union unifies rural communications Contact centre employed for Dimplex recall NZ to release Digital Strategy 2.0 this month RMIT upgrades communications systems 21st August 2008   Philippine contact centres becoming profit centers America's Voxeo buys China's Micromethod Thai outsourcer has expansion plans Tata may buy Citi's India BPO arm: report 20th August 2008   Panozza and Genesys combine for Quality Conversations Union fears over emergency contact centre staffing Super Fund contact centres the weakest link Virgin Mobile turns to RightNow for multichannel CRM 19th August 2008   Editor's Special Feature - direct from G-Force NZ Govt looks for overflow contact centre outsourcer Telstra defends worker agreement plan People Telecom outsourced contact centre NAB to introduce speech rec 14th August 2008   Standard Chartered ramps up Chinese BPO TeamLease launches Indian Job Hotline Yucheng Technologies wins China Construction Bank outsource deal Western Wats sets 700-seat target for Philippine center 13th August 2008   Freshtel to route QMC contact centre calls Commander collapse casts doubt on contracts Energy Australia flags new contact centre Vodafone switches focus to first call resolution 12th August 2008   Staff stability lures centres into suburbs Go Card contact centre crashes AXA's NZ contact centre swamped after freeze on fund NAB prepares for new direct banking offer 7th August 2008   India's Allsec Technologies to buy rival i2i Telesource HSBC beefs up Chinese customer service for Games India's Essar buys US outsourcer PeopleSupport Malaysia prime expansion site for Philippine contact centers 6th August 2008   ATA State Award Winners for 2008 Stellar wins WA Electoral Commission deal Web 2.0 vital to gen Y customer service Flexible employment key to future success FuturePeople Recruitment a finalist for top award 5th August 2008   Do Not Call complaints on the rise NAB contact centre drafts extra workers after pay glitch Aus businesses tardy on online enquiries National gambling contact centre to open 31st July 2008   AIS revamps contact centers ahead of major 3G expansion TNT shifts Singapore contact center to larger offices Air China boosts contact center, online sales Telecom NZ to extend Philippine offshoring trial 30th July 2008   Commander to relocate Sydney contact centre services Qld go card causes contact centre spike Medicare uses VoIP to route calls nationally Telecom NZ to extend offshoring trial 29th July 2008   PCI builds "green" contact centre with Nortel Westpac sets up new service division NZ callers sick of offshored centres CallTime partners Headstrong for Asian push 24th July 2008   Sri Lanka Telecom extends contact center network Toplink expects strong agent growth Yucheng expands China Construction Bank contact center CallTime partners Headstrong for Asian push 24th July 2008   Datacom achieves COPC-2000 CSP certification in Australia and Malaysia ANZ NZ says offshoring plan doesn't include contact centres Qantas to close US, UK contact centres in favour of Aus Link:Q, Freshtel win Tesco Telecoms outsourcing deal 23rd July 2008   Optus outage halts emergency contact centre One 4 All extends charity work Telco supports NZ Do Not Call register SmartSpeak upgrades with RightNow 17th July 2008   iQor opens new Philippine contact center Malaysia Airlines adds Tamil service 24/7 Customer lays off Gurgaon agents Asia continues to invest in contact center IT 16th July 2008   US slump not affecting local contact centre IT sales Breastfeeding contact centre gets $5m funding boost Offshoring good option for repetitive tasks Vodafone NZ to charge for some contact centre calls 15th July 2008   Gen-I and Vodafone win major NZ contract Fire at talpacific Holidays forced Melbourne re-route IAG axes UK contact centres Contact centre staff spared in NAB offshoring 10th July 2008   IBM's Indian lab develops data security solution France Telecom sets up Chinese centre Prank calls plague Malaysia's emergency contact centres Contact centre school employs actors to train would-be agents 9th July 2008   Credit Union agents step up for SES NZ agents go on strike TelstraClear to resell Verint products Aussies still calling security hotline 8th July 2008   City Software puts sales focus on contact centre, online Contact centre recruitment a tough HR role MDA National deploys virtual contact centre Convergys remains focused on offshoring 3rd July 2008   Telecom Fiji contracts Indian company HTMT opens 2nd Chennai centre Chinese company launches contact platform Rain closes Teletech contact centre 2nd July 2008   Engagement Matters: Panozza Moves on from SalesForce Fisher and Paykel's Brisbane centre still in doubt Telstra wins $72m Medibank contract 3 Mobile turns to customer support to get iPhone 1st July 2008   AGL Energy integrates contact centre technology Blueprint plans expansion with ANZ New Qld transit authority opens contact centre Telemarketers NZ's least trusted 26th June 2008   Thailand's wireless leader signs Convergys Offshoring tipped to continue growth Malaysia BPO execs to visit Philippines India's Tech Mahindra signs major NZ deal 25th June 2008   Skywest upgrades to VoIP ACT praises streamlined gateway Telecom NZ signs major outsourcing deal Mazda Australia upgrades with NZ's IPFX 24th June 2008   Do Not Call register could be worse Haley wins new US contract NEC wins regional Genesys partner award WA turns to hotlines to ease gas concerns 19th June 2008   India launches sexual health contact centre Taiwan's ASUS upgrades communications solution Contact centre "near hires" to receive free training Thai company attracts Vietnamese contact centre deal 18th June 2008   NZ farmers swamp broadband contact centre CDC Software buys Australian integrator Sydney company opens helpline for Sri Lankan students 17th June 2008   NZ farmers swamp broadband contact centre CDC Software buys Australian integrator Sydney company opens helpline for Sri Lankan students 17th June 2008   Fisher and Paykel to open global contact centre Nurses look to extend virtual visits Australia leads region in high-end contact centre IT NZ Yellow Pages axes more jobs 13th June 2008   Orange pulls out of Indian expansion Teleperformance partners for Malaysian regional contact center Danish Embassy turns to Thai contact center Davao tipped as future offshoring hub 11th June 2008   Tenants' angst pushes contact centre staff Ombudsman group energy contact centre Online boom fueled by contact centre Sewage flows through Adelaide Telstra office 10th June 2008   Behind the scenes look at contact centre More than two million Australians say "Do Not Call" Fiji confident of staffing telco help desk Contact 1-2-1 receives Noble Systems innovator award 6th June 2008   India's Aegis eyes Philippine outsourcer Beijing Olympic contact center to open July 1 Di's speech coach for Indian employees SynXis Launches Singapore regional contact center 4th June 2008   Telstra pledges to retain Aussie jobs despite offshoring Coast could to review emergency call policys NAB to trial "virtual agents" Soul confirms contact centre downsizing, outsourcing 3rd June 2008   Holly Connects signs major US contract Asia Pacific industry group launches regional initiatives Datasquirt eyes more international growth Brisbane to benefit from Dubai takeover 29th May 2008   Philippines must make contact centers more attractive Launch of Asia-Pacific Customer Service Excellence Programme: Asia Customer Service Association and CCSI India's Airtel outsources to Firstsource Mobile customer service a new imperative 28th May 2008   Excelior's Bendigo agents face uncertain futures NZ police extend non-urgent contact centre trials Vodafone "maximises" customer experience Mobile customer service a new imperative 27th May 2008   RACWA upgrades customer management systems Unity4 recertifies quality endorsement for home agents NSW agents urge callers to help stop power privatisation Stellar renews contact with Simply Energy 22nd May 2008   Thai contact centers tipped to continue growth Convergys to expand Philippine operations Philippine industry body to study US dollar downturn Robot agents coming to contact centers 21st May 2008   Recoveries Corporation expands with VoIP RightNow CRM used by more than 140 tertiary institutions Centrelink gets customer service injection Robot agents coming to contact centres 20th May 2008   Cable&Wireless extends Indian-UK deal Chinese translation contact center gears up for games Singapore sick of hoax calls Asian CRM sales to boom 15th May 2008   Cable&Wireless extends Indian-UK deal Chinese translation contact center gears up for games Singapore sick of hoax calls Asian CRM sales to boom 14th May 2008   Australians increasingly prefer mobiles over landlines Paypal works to better serve Australia Super SA extends Bravura deal NZ Telecommunication complaints on the rise 13th May 2008   One in three prefer speech recognition to a real person Telstra snares huge Defence Contract Budget focuses on wellness Telecom NZ to push ahead with outsourcing 8th May 2008   Convergys looks to Indian domestic market Salmat SalesForce opens Malaysian center US outsourcer to hire 5,000 agents IBM opens new regional contact center 7th May 2008   Salmat SalesForce opens Malaysian centre NZAA talks up automation Nu Teck upgrades Schindler Lifts telephony Customers desert companies over poor service 6th May 2008   Westpac reported to plan major offshoring NZ gambling help line to close in October Govt launches cannabis hotline TUANZ announces award winners 1st May 2008   Malaysian Airlines adds Mandarin language option Datacraft wins new Philippines contract Indian outsourcer to expand in Ireland Allianz China Life upgrades service channels 30th April 2008   Primus Telecom to create 1000 new contact centre jobs CBA spends big on customer service systems AAPT contact centre back on track after billing issues Victorian elderly get new hotline 29th April 2008   iiNet to open African contact centre Ballarat ambulance contact centre expected to survive amalgamation Hansen Signs Licensing and Outsourcing Contract with AGL South East Water upgrades CRM 24th April 2008   PacificNet sells contact center operator Bangladesh telco chooses gPlex contact center solution Indonesian outsourcer buys Philippine center Spanco to open BPO facility in Singapore 23rd April 2008   St George upgrades customer security NRMA offers contact centre teleworking option ANZ National agents safe despite offshoring plan Fisher & Paykel to keep contact centres 22nd April 2008   Poor customer service costing business Tempo Holidays hails contact centre re-structure Accountants offer free via contact centre Dimension Data Australia wins Cisco Solutions global award 17th April 2008   ePLDT Ventus expands Ingram Micro deal Daimler Chrysler plans Indian contact center operations Malaysia REDtone in Hong Kong deal PacificNet wins contact center award 17th April 2008   Sholl wins Camp Australia contract Qld to get non-urgent police line Telecom NZ to offshore and automate Irish CRM company wins Aussie deal 15th April 2008   Amex returns contact centre roles to Australia AAMI opens new centre in regional Vic Callers increasingly prefer biometric security US outsourcer eyes Pacific centre 11th April 2008   New regional industry body launched Philippine outsourcer to buy US company Nepalese airline looks to promote contact center Chinese CRM firms to combine focus 9th April 2008   Vic storms cause contact centre chaos TUANZ welcomes new trans-Tasman cable Stellar wins US restaurant contract Synergy upgrades with unified CRM 8th April 2008   Suncorp launches browser-based mobile banking Sybase 365-Datasquirt make SMS push in Australia Nobel Systems upgrades ParkTrent centre NZ consultants to expand IP 3rd April 2008   Essar Group buys AOL's India contact center Bangladesh finalises guideline on contact center licensing Western Wats to open in Davao Korean company deploys Asian-first solution 2nd April 2008   Redundancy payments for contact centre staff Stellar wins contact centre contract with UK bank Commander to sell Nexon back to founders Few companies rate customer strategies 1st April 2008   Stellar wins outsourcing deal with QLD utility Unions late bid to aid NZ agents BNZ completes major VoIP upgrade Hoon Hotline wins crime award 27th March 2008   AOL close to Indian contact center sale: reports Sales skills on the agenda for Filipino contact centers Convergys acquires Chinese firm AirAsia X launches toll-free number in Australia 26th March 2008   AirAsia X launches toll-free number in Australia TUANZ announces award finalists EMC buys Aussie help desk firm Telstra to repay bonuses after computer error 26th March 2008   IPscape delivers disaster recovery for Teleperformance Aspect-Microsoft form contact centre alliance Govt urged to set up drinking hotline The Fuel Agency selects Noble contact centre systems 20th March 2008   Attrition among greatest Indian concerns; callcentres.net research shows Philippine government issues contact center health guidelines Indian airline looks for central contact center operator Asia to lead contact center growthh 19th March 2008   AMP CRM upgrade on time Silver Chain contact centre up for international award New IT to spell big changes for contact centre management NZ's Massey University upgrades contact centre 18th March 2008   UK hosted CRM provider opens Australian office Housing New South Wales implements e-learning for customer service staff TelstraClear implements new quality monitoring Philippine HR still a concern, callcentres.net research shows 13th March 2008   Philippine HR still a concern, callcentres.net research shows China’s healthcare hotline goes bilingual for Games India to benefit from Nortel outsourcing Tata enters Thailand in new JV 12th March 2008   Qantas to open customer service academy NZ agents warned against global warming reference VeCommerce tips voice biometrics momentum Brennen IT buys communications rival 11th March 2008   Better news for contact centre employers Union contact centre played part in Labor win Kidney Health Australia upgrades with Noble Systems Singapore lags in Asian contact centre shift; callcentres.net research shows 6th March 2008   Singapore lags in Asian contact centre shift; callcentres.net research shows Thailand’s AIS contact centre services Sri Lankan banks join information contact centre Chinese online travel agent to open new centre 5th March 2008   Stellar renews transport information contact centre contract Foxtel beefs up contact centre to resolve backlog NZ rejects Telecom separation plan Telecom Fiji opens new contact centre 4th March 2008   Tassie Telstra contact centre closes Canon NZ upgrades to IP with TelstraClear Alcatel-Lucent upgrades Trader Classifieds contact centre Unisys wins Defence outsourcing deal 28th February 2008   Bangladesh to issue contact center licences PCCW sets up Chinese McDonalds contact center Wipro's launches Malaysian services management center Offshoring market experiencing rapid growth 27th February 2008   Epilepsy Centre upgrades with Noble Systems Government can't overturn Tassie contact centre decision Datacom opens ACT centre with ex-Commander staff Man jailed for misusing emergency contact centre 27th February 2008   Samsung signs Datacom to improve customer service Telecom NZ to trial Philippine offshoring UK's Graham Technology rolls out CRM for Crazy John's RMIT upgrades to IP with Nortel 21st February 2008   TeleTech earns Philippine award Malaysian voters get dedicated contact center JV to open Sri Lankan contact centers Oracle sees continuing CRM growth throughout region 20th February 2008   Allianz to open new SA contact centre Employment minister to discuss sacked Tassie contact centre workers APN to boost contact centres StayinFront provides CRM global pharmaceutical firm 19th February 2008   Centrelink expansion knock back to have flow-on effects Integ's to upgrade Salvation Army sites Salesforce opens new home-based centre AMP ups IT spend for CRM upgrade 14th February 2008   Challenges to China's BPO potential Indian partnership takes contact center to the country New Malaysian contact center for Indonesian workers Philippine president eyes 40% BPO growth 13th February 2008   Excelior contracted for Australian Government apprenticeship program Union seeking assurance on Tassie Centrelink jobs Contact centre recruiters may find going easier Integ appointments contact centre boss 12th February 2008   Salmat and NZ Post looking at joint venture WA sets up graffiti contact centre Broadband users guided by customer service Dominos UK adopts Kiwi text software 7th February 2008   Bangladesh releases draft policy for contact centres Spicejet boosts contact centre after internet outage China's Hua Wei selects InforSense for embedded analytics Live2Sell to open Cebu contact centre 6th February 2008   NAB tipped to launch mobile banking NZ may reject Telecom separation plan Telstra to contact Next G customers 5th February 2008   Do-Not-Call solution rolled out to Australia VTCU undergoes major overhaul TUANZ Contact Centre Committee gets new chair SA police launch bikie hotline 31st January 2008   ANZ trials mobile banking Gen-i and GSN partner to deliver contact centre solutions Logistics firm upgrades contact centres 3Com Australia brings contact centre in-house 29th January 2008   Chinese Contact Center Consumer Study Released Indian agents need better English, says trainer Singapore sets up nation welfare contact center APAC looks outside Manila for new sites Indian Malaysians get new contact center 25th January 2008   Telstra partners iTa for speech IVR solutions NAB outsources helpdesk to IBM South African CRM company sets up Down Under Unisys lands Vodafone outsourcing deal Chinese Contact Center Consumer Study Released 24th January 2008   Lifeline praises contact centre system AAPT contact centre system causes "unacceptable" delays Telstra sets up CDMA closure hotline Contact centres crawling with germs 22nd January 2008   Tiger Airways contact centre struggles to keep up with demand NZ University upgrades national contact centre NZ contact centres would welcome imported help desk staff Touchbase expands AUSTAR contract 17th January 2008   Outsourced Contact Center in Prisons wins Regional Service Award Beijing spends big on contact center services Pakistan contact center boss calls for marketing push Sitel offers health program for agents China's service quality falls short of expectations 16th January 2008   NZ emergency contact centre workers reach out Union criticises contact centre cuts Customer service quality falls Short of expectations Tennis players urged to call anti-corruption hotline 15th January 2008   Unity4 re-certifies quality endorsement for home agents Outsourced Contact Centre in Prisons wins Regional Service Award Stellar upgrades multimedia contact centre technology SEMA Group automates with ReadSoft Redknee Solutions buys NZ CRM vendor Argent Networks 10th January 2008   India's Silverline buys Canadian outsourcer N.E.W. opens new Chinese contact center Genesys and IBM expand collaboration for Chinese solution Teleperformance sends trainers to the US 9th January 2008 Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004   [top]