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The contact centre industry is growing fast (e.g. 47% growth per annum in Asia) and we understand that it’s really difficult to stay informed about the latest developments.  To help, we deliver up-to-date, relevant news and information to the Australian and Asia Pacific region via our website or your email inbox.  So, have a look here and also subscribe to one or both of our tailored newsletters here: contact news Australia & New Zealand and contact news Asia.     To view the newsletters, click on the title. Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004   Expedia partners with eLong for new China contact center India's Hero Group buys UK contact center Chinese contact centers no short term threat to Malaysian BPOs 19th December 2007   Westpac says no to offshore contact centre shift Vic students choose web over contact centre for results New voice security on its way NZ tax agents get automated sickie line 18th December 2007   VeCommerce launches biometric framework for anti-money laundering legislation NZ businessman commissions contact centre for protest NSW rejects energy privatisation offshoring Animal Welfare Organisation embraces mobile commerce 13th December 2007   Japanese Consumer Study released VADS contact centers to gain from Telekom Malaysia de-merger Indian BPOs to investigate employees Philippine outsourcers turning to shopping malls Online CRM set for big growth in Asia 12th December 2007   ISP employs mapping software for contact centre Super funds train agents to help women Help desk vacancies defy online job trend CBA "more convenient" than ANZ Japanese Consumer Study released 11th December 2007   Bowen has little hope of finding operator for contact centre RTEL Solutions becomes reseller of RapportCMS suite Hosted Contact Centre Solutions Korean Contact Center Consumers Self-Service Oriented The Salvation Army selects StayinFront CRM Attorney-General's Department seeks new CRM Sydney company wins Tunisian call recording deal 6th December 2007   Korean Contact center Consumers Self-Service Oriented Philippine curfew catches agents by surprise Contact center set up for Japanese tourism drive UK agent sent home from India because of accent NZ Yellow Pages work outsourced to Philippines 5th December 2007   Victoria Teachers Credit Union upgrades contact centre Mobile phone company 3 consolidates contact centre operations in Brisbane Kiama Council switches PBX to IP Future looking better for laid off Sitel agents 4th December 2007   Stellar opens new Queensland contact centre Avaya Contact Centre Consumer Index Singapore released US company outsources to Contact 1-2-1 NZ Yellow Pages work outsourced to Philippines Mitsubishi Australia deploys new customer technology 29th November 2007   Avaya Contact Centre Consumer Index Singapore released callcentres.net and ITRadio launch region's first Podcast News Programme MphasiS opens contact center for Idea Cellular Thai taxis summoned by GPS BOCOG to deal with formerly suspended tickets applications Asian outsourcing boom set to continue 28th November 2007   WA opens BPO super office Qantas signs pay deal with customer service staff STA Travel thanks contact centre technology for regional award St George leads major lenders in customer service 27th November 2007   callcentres.net and ITRadio launch region's first Podcast News Programme NSW RTA looking for workforce management NZ minister praises Datacom's Malaysian foray Fiji VoIP tipped to attract contact centres Centrebet bets on mobile punting 22nd November 2007   GEONG to update Shanghai GM CRM Indian BPOs see South American Philippine agents deserve respect Moshi Moshi Hotline to offshore to China 21st November 2007   NRMA explores teleworking UCMS hails Bridge Back for unemployment Australian Customers Happy to Use Self Service technologies Publisher switches telcos over caller ID WA Govt contact centre swamped by renter calls 20th November 2007   Newcastle chosen for regional centre Geneva Finance adopts predictive dialling New online trader to open VoIP contact centre New Zealand Police turn down hosted CRM 15th November 2007   CMPak to launch call center in Islamabad PacNet wins regional customer service awards ePLDT plans IPO Delhi BPOs beef up security 14th November 2007   Telstra agents reject pay offer NZ opens Chinese helpline Proposed NZ law set to shake up contact centre rosters Email scam taps Salesforce.com data 13th November 2007   Avaya Contact Centre Consumer Index Released Customer service continues to draw complaints Consultants launch 'on demand' contact centre services 8th November 2007   2007 global outsourcing market estimated at US $297 billion Beijing Games changes ticketing system after system crash BMW looks for ROI in Malaysian centers Indian cinema chain launches mobile bookings 7th November 2007   Service Central upgrades Melbourne contact centre NSC wins Budgets Direct deal ING praise LivePro deployment NZ emergency contact centre uses pen and paper for dispatches 6th November 2007   Australian hosted contact centres on the rise Card processor opens ultra-secure Brisbane contact centre Fake contact centre staff pose serious risk for banks Sitel NZ wins award for directory assistance services 1st November 2007   Nintendo and NTT to open contact center Luxury rail service to open Beijing contact center Yoga prescribed for Indian BPO cabbies US APAC opens third Philippine contact center 31st October 2007   Telstra confirms job cuts Parents hotline goes 24/7 Call centre foils car thieves NZ contact centre assessment ensures more home care for patients 30th October 2007   callcentres.net announces partnership with online Podcast specialist ITRadio Telstra looks to sign non-union pay deal StayinFront assists NRL tackle its member management EDS NZ showcases future office Quit Smoking taps rich vein through SMS Kelly Services named as a Legend 25th October 2007   HCL on US, European spending spree Bhutan contact centers still on hold New Industry May Threaten Philippine Call Centers Travelocity expands Asia-Pacific support 24th October 2007   AUSTAR-Touchbase embark on contact centre overhaul Baby boom prompts hotline funding boost Tax office outsources collectors Plunket needs contact centre volunteers 23rd October 2007   UCMS announces $66 million partnership with Ipswich City Council Stellar signs to outsource for share registry services provider NZ initiates text and email customer service Electoral contact centre fields 70,000 calls ahead of deadline Domino's Pizza turns to online ordering 18th October 2007   Fujitsu opens new Indian development and support center Japan outsourcer buys into Korean Internet ad company Philippine contact centers must improve hiring rates AsiaInfo to provide SMS collaboration for China Unicom 17th October 2007   VoIP providers urged to offer triple 0 access Electoral contact centre swamped by late enrolments P&O Cruises clocks biggest contact centre day TUANZ announced 2007 innovators 16th October 2007   callcentres.net and Avaya partner on Asia-Pacific Contact Centre Customer Experience Research Vodafone shifts NZ call centre work to Egypt Emergency contact centre work ban Stellar announces US restaurant ordering JV NZ company inks global mobile banking deal 11th October 2007   Dhanus Tech to expand contact center VADS eyes Asian outsourcing contracts Stellar starts Philippine recruitment drive China Telecom signs PacificNet for CRM telemarketing services 10th October 2007   Westpac spends up big on CRM training Datasquirt boss contests NZ global business award Stellar starts Philippine recruitment drive NZ gay phone service re-launched 9th October 2007   Unity4 announces new Sydney head office Tax office fails NZ live agent test ATO extends EDS outsource deal Vegas eyes US offshore backlash 4th October 2007   Yucheng Technologies wins major contact center deal Malaysia's Scicom eyes China Pakistan contact center industry in decline Convergys wins $46 million outsourcing deal 3rd October 2007   Telstra to expand Adelaide contact centre NZ Telecom jobs go to Manila NZ Government contact centre staff rate well, says new study ING announces customer service revamp 2nd October 2007   Developer named for new Centrelink contact centre DHL thanks basics approach for award win UCMS' joint venture reaches agreement with Ipswich City Council Contact centre jobs lost as Jackar nears collapse 27th September 2007   China contact center award winners Inaugural Asia-Pacific Customer Service Recognition of Excellence Awards - November 2007 Indians warned of contact center illnesses Pakistan city offers contact center classes Philippines bullish on Indian rivalry Unisys managing Workforce Planning across 5 Asia Pacific virtualised contact centers 26th September 2007   Insurer opens new Qld contact centre Australians want mobile banking; report Suncorp a leader in mature recruitment WA opens anti-graffiti contact centre 25th September 2007   Alcohol hotline searches for answers Silversea says no to local contact centre NZ Civil Defence gets 24/7 contact centre AdCalls telemarketing targets Aust, NZ 20th September 2007   India outlines National Do Not Call Registry phases Shenzen suicide contact center praised ePLDT expands BPO strategy Contact centers centralised in Malaysian emergency service revamp 19th September 2007   ATA names national award winners Agents warned of DVT risks Datasquirt says IPO a success Stellar Enters the UK Business Process Outsourcing Market 18th September 2007   Woman arrested for misusing emergency contact centre Air NZ contact centre savings recognised Woodside signs outsourcing deal Inquiry recommends new confidential hotline 13th September 2007   India's Hero buys Scottish outsourcer Agents "exhausted" by Thailand tax complaints Contact centers behind Philippine economic boom China's Jiangxi Mobile upgrades contact center options 12th September 2007   Tax fraud contact centre in demand ChildFund New Zealand earns top contact centre award Zeacom plans for IPO Callers support NSW horse flu hotline 11th September 2007   Emergency workers tired of prank calls Australians comfortable with charity calls AAPT customers complain of delays NZ customer disputes scheme signs first members 6th September 2007   India considers mobile directories contact center 3Com to relocate regional contact center to the Philippines Malaysia faces contact center staff shortage 5th September 2007   Betting group cuts contact centre in wake of EI NZ company offers contact centre for frightened women PM boosts Lifeline funding Fujitsu Philippines eyes Australia for outsourcing 4th September 2007   Bank customers switch over poor customer service Telstra to send jobs offshore. Report Ambulance agents take industrial action US Airways automates customer voice interactions with Holly in eight weeks 30th August 2007   India warned on China outsource rival Hong Kong firm eyes stake in Indian outsourcer Australian contact centres missing out on speech rec. benefits ePLDT creates a "contact center in a box" 29th August 2007   Australian contact centres missing out on speech rec. benefits Horse flu hotline opened ATA announces state award winners Health trial uses contact centre 28th August 2007   ACMA investigates first Do Not Call breach NSW public servants may be forced to use medical hotline COPC recertifies Microsoft's regional customer service and outsourcing Australians fear for data in outsourcing deals 23rd August 2007   COPC Inc. Recertifies Microsoft Customer Service and Global Outsourcing Teams in Asia Pacific V Connect upgrades with Aspect Software Asia Pacific under multichannel pressure: report China Unicom chooses AsiaInfo for new CRM Sykes Asia to build Manila contact center 22nd August 2007   Next generation customer service takes centre stage at Genesys G-Force 2007 Australian customers want local contact centres: Survey Brisbane Water upgrades contact centre systems Panasonic creates new comms division UK caller on hold for 20 hours 21st August 2007   Asia Pacific under multichannel pressure: report Microsoft contact centre stretched by Xbox probs Ambulance IT problem causes contact centre headaches EDS works to cut carbon emissions 16th August 2007   Indian contact center look to automate outbound calls Karachi outsources government customer service center Rising peso rubs out Philippine BPO minnows Telemarketing Japan upgrades to IP 15th August 2007   Polaris wins Australian technology award NZ council apologises over contact centre error Dodo blames contact centre recruitment for customer complaints ATA announces Victorian award winners 14th August 2007   Canadian company sets up Tassie contact centre Workplace Relations hotline attracts 5000 calls per day Teleworking grows in NZ Kleenmaid contracts Commander to complete IP upgrade 9th August 2007   Malaysian graduates urged to consider contact center management Pacific Internet launches VoIP offering Egypt looks to India for sub-outsourcing Philippine's IPCCO on expansion trail 8th August 2007   Salmat and NZ Post looking at joint venture WA sets up graffiti contact centre Broadband users guided by customer service Dominos UK adopts Kiwi text software 7th August 2007   Contact Centre Industry in Recruitment Crisis: Recruitment Index Results Launched Telstra sells BPO arm to Fuji Xerox Muslim contact centre launched City of Ryde sees Merit in CRM NZ surf lifesavers upgrade with hosted CRM 2nd August 2007   Mandarin Oriental renews customer service contract Manila to host new BPO precinct Bhutan to open first English-language contact center China opens hotlines for fake news 1st August 2007   National contact centre to combat web predators NZ company hails hosted CRM Virtual contact centres can improve efficiency, report NZ company aims at "accent reduction" 31st July 2007   Suncorp upgrades to IP New health hotline to open auDA turns to Resolve for complaints handling software NZ's Datasquirt to expand with ASX IPO 26th July 2007   UK outsourcer shifts seats to Delhi US-based Rainmaker buys Philippine contact center Yokogawa to set up regional center in Singapore Philippine SMBs baulk at IT costs 25th July 2007   Excelior answers union claims Silver Chain opens expanded contact centre MBF virtualised contact centres Child Support Agency upgrades with NICE Systems 24th July 2007   PM announces Launceston contact centre jobs Cooma contact centre gets govt contracts Union warns of agent jobs losses Extra daylight savings forces NZ police contact centre expansion 19th July 2007   Indian regulator to enforce contact center standards Chinese bank restructures contact center Lahore to open web-based contact center PacificNet, Bellsystem24 JV to tap Chinese market 18th July 2007   Origin Energy creates cross-state virtual contact centre team ShoreTel signs Westan as Australian distributor Vector contact centre swamped after storm Arts Council tenders managed help desk 17th July 2007   No new anti "slamming" laws New server manager slashes calls Telecom jobs may be outsourced to Manila Air New Zealand takes back control of Australian calls 12th July 2007   Korean Air talks up contact center upgrade Cruise company eyes Singapore for regional contact center Vcare finds new home and new system Chinese communication deal makes for smoother transition 11th July 2007   AFL club turns to CRM EDS strengthens CBA relationship Amway boards buses as backup WA parents flood health contact centres after flu deaths 10th July 2007   ATA launches region's first industry standard Financial Telstra talks up hosted services TUANZ announces award winners Pioneers consolidates contact centres 5th July 2007   Air China increases sales thanks to CRM upgrade Financial services firms fail with offshoring, says study Malaysian medicos want bogus doctor contact center Rising peso may force outsourcers out of Manila 4th July 2007   Skilled has high hopes for Excelior NZ turnover increases says callcentres.net report SES consolidates emergencies hotline numbers Yarra Valley Water upgrades customer service 3rd July 2007   Do Not Call Register an industry win-win, says Zintel Launceston hunting for contact centre saviour ihug agents get direct line to management Mount Buller tourism contact centre upgrades for snow season 28th June 2007   Malaysia opens abuse hotline for maids Philippine outsourcers snap up multilingual agents Online travel company opens giant Chinese contact center IBM Daksh wins top contact center award 27th June 2007   Outsourcing trend slowing down, says callcentres.net report Health insurer Biometric signs up more than 10,000 customers to voice verification Govt to open broadband hotline Email collapse causes contact centre flood 26th June 2007   Industry growth puts strain on human resources, says callcentres.net report Ambulances yet to use contact centre technology NZ talks up Do Not Call Register ACMA proposes triple 0 access from VoIP telcos 21st June 2007   Barclays sells Indian contact center firm Olympic visitors to have wireless contact center link Egypt tipped to challenge Asia for outsourcing dollars US-based Bank to partner Indian outsourcer in Philippines 20th June 2007   Tassie govt confident of salvaging Telstra contact centre Aust banks lag worldwide in customer service Mitel switches NSW Institute of Sport to VoIP Philips Medical Systems upgrades CRM with NetSuite 19th June 2007   TeleTech ramps up Australian home-based services Govt talks with Telstra over contact centre closures ACT utility ActewAGL completes CRM project APN opens new NZ contact centre 14th June 2007   Western Union opens regional center in Philippines Beijing's "energy police" open hotline Global Hotline announces fifth Tokyo contact center Eckoh and Genesys to provide hosted, speech-based solutions 13th June 2007   Tassie alliance to fight Telstra contact centre closure Avaya Enters Into Merger Agreement with Silver Lake and TPG Capital Interstate contact centre field Hunter flood calls Oxfam Australia upgrades contact centre thanks to Cisco donation Eckoh and Genesys to provide hosted, speech-based solutions 12th June 2007   Minister disappointed in Telstra contact centre closures Do Not Call register passes a million, despite scams Telecom New Zealand International upgrades CRM Zeacom wins US contact centre technology award 7th June 2007   DHL opens new Sri Lankan contact center Indian outsourcer joins Chinese contact center JV TeleTech Holdings plans 9th and 10th Philippine contact centers Most US companies served by US-based contact centers 6th June 2007   Cadbury Schweppes upgrades contact centre TUANZ award finalists announced Mercury Energy backlash feeds rival contact centres Lifeline needs IT, volunteer lifeline 5th June 2007   Sunday research calling ban reversed Contact centre for investor concerns Medical Maker upgrades to VoIP NZ tax contact centre gets it wrong 31st May 2007   Indian contact center opening opportunities for the blind Cable & Wireless victim of Pakistan contact center scam Telekom Malaysia opens Penang contact center Korean outsourcer bought US IT company Philippine contact center industry needs more managers 30th May 2007   WA plans new, centralised emergency contact centre Excelior and AAPT join together to benefit Bendigo region EDS upgrades call routing for Asia-Pacific sites Stellar extends telco outsourcing relationship 29th May 2007   Ads prompt IR contact centre call surge NZ to launch tsunami phone alert Vic Premier courts Irish CRM vendor Aspect Software named leader in outbound market 24th May 2007   First Indian-based Japanese contact center opens Malaysia's first certified professional contact center agent program developed HSBC offers new Chinese contact center services eTelecare to open sixth Philippine contact center 23rd May 2007   Unity4 praised for home-based agent strategy Yellow Pages cracks down on database misuse Village Roadshow upgrades Greek contact centre Do Not Call has real estate industry repercussions 22nd May 2007   Slow start for pregnancy contact centre Online travel company upgrades CRM DFAT signs Integ to upgrade to VoIP TruEnergy outsourcing will not affect contact centres 17th May 2007   Hitachi Data Systems Corporation opens regional contact center in Malaysia Outsourcer to open Bhutan's second contact center BanyanTel and Five9 offer Philippine hosted contact center services PacificNet sells subsidiary 16th May 2007   NAB transforms contact centre operations Charities suffer from Do Not Call confusion Contact centre manager to face groping charges NZ contact centre says web surfing agents miss calls 15th May 2007   Pollsters fear outbound calling restrictions Multichannel contacts on the rise in Nth America, according to Aspect Index NICE Systems company opens Sydney 'Centre of Excellence' Stellar opens contact centre to AFL stars 10th May 2007   Global contact center associations join to raise standards Election contact center to open in Philippines Chinese roadside assist company expands contact center IT UK customers unhappy offshore contact centers VADS targets three offshore contracts this year 9th May 2007   ACN Pacific goes multichannel with Talisma Global contact centre associations join to raise standards ATA calls for Do Not Call funding and enforcement details UK contact centre consultants to open Sydney regional office 8th May 2007   Do Not Call register opens for business NZ council re-thinks customer service St George looking to employ more staff NZ help desk knocks back Gay's email 3rd May 2007   Indian outsourcers opt for better English, not English names Tesda opens Philippine contact center programs IBA Health solutions admitted to Shanghai hospitals APAC contact centers push for multichannel 2nd May 2007   IBA Health solutions admitted to Shanghai hospitals APAC contact centres push for multichannel MYOB praises VoIP GoToAssist promised help desk first call resolution 1st May 2007   Concerns over call recording at pregnancy contact centre Marketing company upgrades to VoIP Stellar outsourcing deal with Australian Red Cross Blood Service ONTRACK to outsource IT support services 26th April 2007   Indian telecom regulators to set up "do not call" registry Agoda partners Viva Macau for hotel reservations and customer service Infosys BPO to set up Manila contact center ClickFox and FDS to analyse Asian IVRs 25th April 2007   New homes linked aged to contact centres Lenovo's Aussie contact centre safe Mid-sized companies look for CRM, not VoIP DealsDirect.com.au upgrades online CRM 24th April 2007   Telstra partners with CommPartners for US VoIP Undersea Explorer powered by new CRM Sunsuper launches advice contact centre Contact centres turn to flu shots for agents 19th April 2007   Indian outsourcing industry to need 1.4 million staff HSBC sees dramatic Hong Kong self service take up Philippine BPO Council launched in New York Philippine telco buys US outsourcer 18th April 2007   New AAMI contact centre to create 200 jobs Datacom turns to "thin clients" NAB retains contact centre jobs in offshore shift Dimension Data signs outsourcing contract with Starlight Children's Foundation 17th April 2007   LimeBridge and ResponseTek Announce the Availability of Next Gen of Customer Experience Software in Australia Stellar earns WorkSafe recognition GlobalConnect opens Sydney lab Open Wave WFM Solution to schedule shifts at Go Response's Contact Centre Palmerston North TAB jobs to go 12th April 2007   Asian offshoring has little effect on British industry - report Consumers complain over complaints contact center ePerformax expands from Manila to Cebu TRG wins Telanor Pakistan outsourcing deal 11th April 2007   Tassie gov't cuts tourism contact centre staff IBM signs deal for quake system claims Air NZ praises online initiative New Magic wins customer support deal 10th April 2007   NSW DoCS shifts contact centre to multimedia Telstra orders nationwide contact centre probe Coles CRM upgrade reportedly on hold Westpac plans mobile text alerts 5th April 2007   SITEL Launches fifth contact center in Gurgaon PCCW partners with Philippine outsourcer VADS wins major Telekom Malaysia contract Tadiran Telecom to wire Olympic transport centers 4th April 2007   NSW Election Commission hires contact centre Banks reportedly testing mobile banking NEC upgraded "Homeshoring" contact centre platform 3rd April 2007   Court closes Gold Coast contact centre DFAT unveils upgraded crisis contact centre NSW Health operates on VoIP PlunketLine re-launches with in-house systems Banks continue to build customer service levels 29th March 2007   Asian SMBs tipped to send up on CRM and IT Hawaiian Airlines to outsource to the Philippines Global Crossing expands VoIP access in Asia China launches e-ticket contact center 28th March 2007   Growth slows, but Aussie retailers still spending on CRM Govt opens air security hotline DFAT extends voice revamp contract date Goldman Sachs JBWere upgrades CRM with StayinFront 27th March 2007   Pearson Digital Learning upgrades contact centre capabilities NZ utility buys contact centre Contact centre dissatisfaction rises Integrated Group implements Australia-wide VoIP 22nd March 2007   Suzuki upgrades contact center CRM UK telemarketer helps Chinese expansion PLDT plans country club for stressed agents India opens farming contact center service 21st March 2007   Tassie taskforce to defend Qantas contact centre jobs NZ set to roll out non-emergency police contact centre Stellar wins Acxiom contact centre contract Creative Cruising Australia upgrades CRM 20th March 2007   NAB rules out contact centres from offshore move Outsourcers warned of Indian contact centre crackdown AXA Australia upgrades CRM NZ Tertiary Education Commission signs Microsoft CRM deal 15th March 2007   American Airlines shifts its Asia Pacific contact center operations to India China's economy boosts contact centers SYNNEX buys Philippine help desk outsourcer IBM, Cisco merge helpdesks Wyoming contact center caters to Korean students 14th March 2007   American Airlines shifts its Asia Pacific contact centre operations to India SalesForce handed record third straight employer award NZ study warns of contact centre DVT danger ACTU upgrades contact centre 13th March 2007   Health insurer praises biometric speech rec. Investigation after claims triple 0 "hung up" on caller engin invests in new CRM systems Aspect Software joins Microsoft to offer cost effective speech solution 8th March 2007   Lloyds to close Mumbai contact center Suntel investigates new Sri Lankan contact centers Dell opens second Philippine contact center Malaysia beefs up medial contact centers Touchbase earns world's first Cisco partner certification 7th March 2007   Dial Before You Dig outsources contact centre Airport retail looks to contact centres for off-site sales Contact Centre Global Forum: Palais Des Congres, Cannes, France Touchbase earns world's first Cisco partner certification 6th March 2007   ATA Awards receives increased submissions New study to map agent satisfaction trends NZ emergency contact centres field record calls Auckland launches red light runner contact centre 1st March 2007   Cordia to open Cebu contact center Scottish contact center IT company beefs up in Indonesia US operator says Zhangjiagang ripe for offshoring Airlines to shift contact centers from India to Kenya 28th February 2007   UCMS launches home-based contact centre service TeleWare signs Australian distributor for VoIP products Aussie investor eyes Fiji contact centre Contact centre users becoming less patient 27th February 2007   Reprieve for Wellington TAB agents iiNet expansion drops waiting times Australian stores may get video sales assistants CSC wins WA Water deal 22nd February 2007   Genesys contact center solutions earn APAC honours Singaporean developer invests in Philippine BPO boom Delhi police beef up security for contact center workers Chinese hotlines gear up for Spring Festival Japanese credit companies integrate contact centers 21st February 2007   Genesys contact centre solutions earn APAC honours Contact 1-2-1 wins regional contract Outsourcer EDS goes green Banks hit customer service high NZ Post trials bills by text 20th February 2007   Clientlogic committed to Australia after buying Sitel Salesforce opens in Geelong Verint and Witness Systems Combine to Deliver New Vision for the Customer-Centric Enterprise Hypercom buys help desk operator ACG Group Stellar wins mobile deal, expands in Adelaide 15th February 2007   Verint and Witness Systems Combine to Deliver New Vision for the Customer-Centric Enterprise Avaya opens new Chinese center Admerex buys Philippine outsourcer Riscuity Activists attack Bangalore contact center Malaysian trainer offers UK agent training program 14th February 2007   Stellar goes global with new company structure Heritage embarks on contact centre upgrade GlobalConnect to power Philippine contact centre with Avaya and Nice Systems Admerex buys Philippine outsourcer Riscuity Norfolk Island telco upgrades CRM 13th February 2007   Excelior to take on AAPT contact centres Stellar Call Centres sets up in the Philippines Australian VoIP market to continue to build American Samoa seeks fibre link, promotes contact centres 8th February 2007   Malaysia's Melaka to work with India to promote contact center industry Air China offers European toll-free contact center Convergys targets teleworking agents Stellar Call Centers expands internationally into the Philippines Asia Netcom offers international contact center routing solution 7th February 2007   ACMA issues Do Not Call contract to Service Stream BT offers teleworking to agents Centrelink to expand Coffs Harbour contact centre NZ consumers complain about travel telemarketer 6th February 2007   Comm Bank expands e-learning Mental health contact centres inundated with rural calls US travel company offers toll-free connections Coordimax eyes SME CRM market 1st February 2007   Asian customer service relies heavily on contact centers US state considers law to "bring back" outsourced contact centers Dell to set up Malaysian IT contact center Taiwan rail hotline jammed 31st January 2007   Doctor calls for more powers for ambulance contact centre agents Building Commission upgrades CRM Building supplier redirects customers away from its contact centre SA nursing service talks up medical contact centres 30th January 2007   Contact centre staff pushed by bushfire blackout Unisys to streamline immigration helpdesk Digicel steps up Samoan contact centre 25th January 2007   Airlines to close Singapore contact center callcentres.net meets full houses with new Asian report findings Asian contact center customers get no satisfaction Air France to set up new Indian contact center 24th January 2007     Qantas to close Singapore contact centre callcentres.net meets full houses with new report findings NZ Telecom says emergency contact centre system reliable despite glitch Asia Pacific contact centre customers get no satisfaction RACV renews Premier contact centre contact 23rd January 2007   Singapore Airlines to outsource Australian contact centres Lafarge Plasterboard gains productivity with new contact centre system Manitou launch dedicated Australian website and phone line US IP PBX company opens Aussie arm 18th January 2007   Japan’s Bellsystem24 joins PacificNet to service Shanghai contact centers IBM offers online speech therapy for agents Aspect Software appoints Digital China as Tier One Channel Partner Philippine training center to open own contact center 17th January 2007   RACQ turns to speech recognition Stellar launches new website Billions of dollars in outsourcing deals up for grabs in 2007 Telstra's US arm to sell Five9 hosted contact centre IT 16th January 2007 NICE and Telstra to deliver contact centre solutions ZUJI upgrades online CRM with RightNow NZ Telecom installs high-end speech-recognition Telemarketers call NY Mayor's emergency phone 11th January 2007 United Business Media makes Chinese contact centre move UK B2B company 118 Group opens new Indian contact centre Taiwan earthquake causes mild difficulties for Indian outsourcers TeleTech to expand Philippine operations 10th January 2007 New Centrelink contact centre for NSW south coast Queensland doctors critical of health hotline Stellar Call Centres expands outsourcing deal Contact centre interactions prove email hit 9th January 2007 Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004   [top]