Notice Board     Latest Contact Centre News Aust and NZ Benchmarking Report Launch callcentres.net invites you to attend the breakfast launch of the 2010 Australia & New Zealand Contact Centre Industry Benchmarking Reports.... ...Story NZ earthquake helpline kept busy New Zealand's government earthquake helpline had received some 5000 calls by Tuesday morning as Christchurch residents come to grips with the weekend's massive tremor and subsequent aftershocks..... Story Chris McGugan Head of Avaya Contact Centres visits APAC and chats with the Doctor Jules and I had the pleasure of interviewing, Chris McGugan, who is the man in charge of Avaya's contact centre suite....  Story Choice Hotels Australasia upgrades customer IT Choice Hotels Australasia will install accommodation website and telephony technology with Choice Hotels International's web-based proprietary property management system... Story Adelaide City gets personal with instant messaging Adelaide City Council says it has become the first capital city council in Australia to use a web-based chat function to communicate with people in real-time.... Story   Other News iiNet hails teleworkers' performance SA council claims reduces call pressure with online services 4G wireless company installs RightNow to meet service promise Union angered by Vodafone NZ pay freeze Archived Newsletters Here