Notice Board     Latest Contact Centre News APAC Workforce Optimisation Survey callcentres.net invites you to contribute to the first Workforce Optimisation Benchmarking Report for the region - Australia, New Zealand, Singapore, Malaysia, India and Philippines. This unique industry report and associated releases will be a key resource for workforce planners, consultants and suppliers working in the contact centre industry. ...Story Telstra listens to customers, adds contact centre jobs Telstra has added more contact centre staff and changed their performance targets in response surveys that show customer concerns over automated call menus, contact centre waiting times and pricing... Story NZ PM slams offshoring New Zealand Prime Minister John Key says companies choosing to outsource their contact centres overseas "are making the wrong choice"...  Story Consilium Software to expand unified comms offering with investment Singapore-based Unified Communications solutions company Consilium Software will expand its offering after attracting investment from venture capital company JAFCO Asia... Story PharmCentre announces Indian expansion  US based medical and healthcare contact centre PharmCentre says it is increasing its presence in South Asia with addition of offices in India... Story   Other News Dillwynia agents working from the right script Call Design donates in flood devastated Manila China Unicom launches hotlines for international travellers Philippine outsourcers urged to tap European market Archived Newsletters Here