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The contact centre industry is growing fast (e.g. 47% growth per annum in Asia) and we understand that it’s really difficult to stay informed about the latest developments.  To help, we deliver up-to-date, relevant news and information to the Australian and Asia Pacific region via our website or your email inbox.  So, have a look here and also subscribe to one or both of our tailored newsletters here: contact news Australia & New Zealand and contact news Asia.     To view the newsletters, click on the title. Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004 St George says offshoring improves local customer service resources Unions urge conditions on Qantas takeover to protect jobs NSW launches dodgy cab hotline NZ's CYF department told to improve contact centre use 21st December 2006 Asia Payments to acquire Chinese BPO operations Telesis to offer Indian contact center degrees GN Netcom engages to boost contact center productivity Japanese legal contact center sees drop in calls Hawaiian Airlines to offshore 20th December 2006 ANZ pledges support to Australian contact centres Vodafone Enhances 'Lara' to Delight Customers Cruise group extends contact centre hours NZ ambulance contact centre reductions worry doctors 19th December 2006 NRMA offers SMS for hearing impaired callers Centrelink fraud line saves $125 million Better voice rec. improves contact centre service NZ outbound agent was “unfairly” sacked 14th December 2006 US-based Touchstone to expand Pakistan contact center operation Singapore ATMs offers new CRM abilities Bhutan contact center trainees taught Aussie skills Davao official calls for contact centers 13th December 2006 Victoria Electricity upgrades contact centre to IP Big improvements at NZ police contact centre Australia receives up top 1.5 billions telemarketing calls per year Bhutan contact centre trainees taught Aussie skills SalesForce earns top customer service awards 12th December 2006 Australian companies consider outsourcing options NZ Telecom upgrades contact centres to speech IVR BA switches contact centre from Australia to India NEC to merge Australian contact centre business 7th December 2006 New Bangladesh medical contact centre Datacom Kuala Lumpur wins at regional contact centre awards Cebu can lead Philippine BPO lead Innovax powers CCAS award winners 6th December 2006 Kleenmaid launches IP contact centre Commonwealth to open new Wagga Wagga contact centre NZ TAB contact centres face closure NZ police say files safe despite contact centre dismissal 5th December 2006 Contact centre hirers focus on customer service, according to the Kelly Services Recruitment Index Contact centre books tables for time-poor diners Zuji upgrades online CRM Acoustic shock on the rise in UK 1st December 2006 Most agents who leave contact centers, leave the industry UK company takes work home from India Japanese contact centers rely on temps and casuals India’s HCL wins Irish contact center award 29th November 2006 Contact centes hit by lack of staff, according to the Kelly Services Recruitment Index Telecom New Zealand adopts free speech recognition, with Genesys’ help NRMA rejects VoIP for contact centre Tabcorp contact centre tested during Spring Racing Carnival NZ ISP iHug boosts contact centre staff after outages 28th November 2006 Pakistan outsourcers not chasing Australian contact centres Red Oxygen wins praise for SMS software Unisys sets up Immigration helpdesk NZ Farmers Federation upgrades CRM 23rd November 2006 Thailand's True Corp sets up outsourcing division Air Products upgrades regional contact center to IP Chinese lesbians get their own hotline Citrix GoToAssist earns top recognition 22nd November 2006 Telstra offers Bendigo contact centre staff a lifeline Westpac shelves offshore plans NZ police launch non-emergency contact centre Citrix GoToAssist earns top recognition 21st November 2006 DHL sets up contact centre for new pharmacy supply service Touchbase earns Australia’s first combined Cisco certification Centrelink praised in US contact centre manual Zeacom honoured for US exports 16th November 2006 British Telecom has big plans for India Gartner names Avaya as Asian market share leader Philippine-based outsourcer SupportSave to push SME offshoring Star Cruises installs RESCO CRM 15th November 2006 Contact centre nurses slash sickies NAB owned contact centre named best in the world Gartner names Avaya regional market share leader ACC rolls out $130 million pilot claims system 14th November 2006 AIH to expand coastal contact centre Air NZ closes Christchurch contact centre Salmat sees growth in Aussie outsourcing SelecTV thanks Talisma for slashing call volumes 9th November 2006 Winners announced at the CCAS 6th Annual Singapore Contact Centre Awards 2006 Asian contact center market will continue to grow Honaro Telecom signs IMB for contact center improvements Chinese court turns to SMS info 8th November 2006 CBA has no immediate plans to offshore IAG NZ opens new Christchurch contact centre Dimension Data, Genesys and ANZ agents combine for Comic Relief AAPT consolidates regional contact centres 8th November 2006 Excelior to open new Shepparton contact centre ACTTAB upgrades to IP Zeacom eyes US for Youmail voicemail Drought affected farmers keep Centrelink contact centre busy 2nd November 2006 Ticketmaster Opens China Operations Regional Awards announced IBM software improves English skills Okinawa building as contact centre hub 1st November 2006 Recyclers rejects new contact centre Aprimo opens regional office in Australia Welcome investment in future of FESA services Changes made to NZ ambulance dispatch procedure 31st October 2006 Union seeks jobs for sacked TeleTech agents Aussie-based Indians complain of offshoring backlash ClientLogic and SITEL to merge IBM and 3Com begin delivering IP telephony solution 26th October 2006 HP looks to expand Asia Pacific contact centre network GE ordered to suspend Japanese contact centres as punishment HK Govt. contact centre wins three awards Philippine outsourcing pioneer calls for training and recruitment collaboration 25th October 2006 Contact centres to continue to drive VoIP growth Malaysia Airlines extends Australian contact centre services Local banks top NZ banking customer satisfaction PlunketLine continues to operate despite Govt. funding cut 24th October 2006 NAB considers CRM switch Quick think agent helps save NZ hostage Fiji poised to capitalise on contact centre business Small business have much to gain from CRM Genesys Australia and New Zealand named ICSP Supplier of the Year 19th October 2006 HP Japan to sell Aspect eWorkforce Management Indian state to crack down on contact centre cyber security Global BPO firm eyes Davao as new location Speech company Intervoice targets Malaysia 18th October 2006 Telstra first to deliver web based contact centre solution in Australia Air NZ considers Christchurch contact centre closure England cricketers to access psych hotline during Ashes tour Telstra promises world-beating CRM Victorian utility signs five year outsourcing deal 17th October 2006 Rebuttal to Daily Telegraph article on ANZ's Offshoring Telstra to close two Qld contact centres Victorian Electoral Commission outsources to Stellar Banks warned to make staff moral a priority Australian contact centres lag Asia on e-customer service 12th October 2006 Rebuttal to Daily Telegraph article on ANZ's Offshoring NASSCOM maintains India is secure after British TV fraud allegations China Telecom upgrades standards with PacificNet IBM eye’s major Philippine expansion South Korea opens medial hotline to cope with holiday emergencies 11th October 2006 Government calls for Do Not Call Register tenders Australians want to be asked before data sent offshore iiNet to retain Auckland contact centre, despite selling NZ subsidiary More than half of Tasmania’s agents work fulltime 10th October 2006 Westpac to relocate NZ North Island contact centre HP sends helpdesk jobs to Malaysia Telstra's T3 hotline open for business Contact centre managers waste up to half a week due poor information 5th October 2006 Global contact centre industry unites behind new forum Amex warned over visa scheme Cisco announces Optus, Dodo contact centre deals Tasmanian contact centres enjoy low agent turnover 3rd October 2006 Regional contact centre provides new first point of call for Fonterra farmers Racing Victoria to upgrade with Unisys CRM Wireless headset covers IP and conventional calls Italy’s Catholics get prayer contact centre 28th September 2006 Chinese airline ticketing centre chooses PacificNet to improve CRM Indian BPOs concerned by English school closures Consumers welcome outbound calls, just not telemarketing Philippine company opens real mobile contact centre WFM processes, practices and software under-utilised Bangladesh boosted by BroadSoft VoIP 27th September 2006 Consumers welcome outbound calls, just not telemarketing Victoria allows recruitment to target mature workers only Corporate Express upgrades contact centre with 3D Networks WFM processes, practices and software under-utilised Avaya’s GlobalConnect buys Sirius Telecommunications' Converged Solutions 26th September 2006 ATA honours national contact centre winners NSW works to prevent Westpac offshoring New Zealand directory assistance judged world’s best Oracle sets up Australian CRM division your call blog 21st September 2006 Philippine outsourcer targets European business Mobil moves NZ contact centres to Bangkok Witness blogs APac seminar experience Microsoft to use Japanese distributors for new CRM Norwich Union outsources to India 20th September 2006 NAB considers CRM switch Two Minute Mini Survey: Customer Interaction Management SA country fire service calls re-routed Mobil moves NZ contact centres to Bangkok Witness blogs APac seminar experience Stat of the Week: Full Time Agent Turnover 19th September 2006 BankSA to shift temporary contact centre jobs offshore Polaris wins Telstra headset contract Integ Communications acquires WA Icon Cliftons moves to CRM 14th September 2006 American Express expands Malaysian Global Service Centre Avaya to open second Indian contact centre China eyes outsourcing dominance Poaching threatens Philippine contact centres 13th September 2006 Key states yet to join national health hotline body Insurer fined NZ$127,000 for false contact centre claims St George to outsource 96 positions to India NAB UK named Europe's best contact centre Stat of the Week 12th September 2006 MBF to complete contact centre overhaul this year Wellington council wins NZ contact centre awards SMS provides outbound alternative Toyota turns to VoIP to cut costs Stat of the Week your call blog: On the road... 7th September 2006 SC First Bank deploys voice trading technology in Korea Aspect Software partners with Servion to distribute Aspect eWorkforce Management China’s Olympic contact centre running hot Dell to open second Philippine contact centre Indian agent arrested over credit card fraud 6th September 2006 NZ outsourcing tipped to grow ISPhone and CallTime Solutions target contact centres Optus deploys new Sydney contact centre Westpac to send 77 Adelaide jobs to India Indian agent arrested over credit card fraud 5th September 2006 ANZ thanks 24/7 contact centre for earnings growth Contact Centre Hosted Services Survey Telstra joins Avaya to offer IP and contact centre solutions Vodafone signs $100 million outsourcing deal with Service Stream 31st August 2006 Oasis Hong Kong Airlines outsources new contact centre Indian outsourcer opens US office US newspapers deliver jobs to Philippines Chinese county sets up hotline to deter stripper funerals 30th August 2006 NAB says contact centre jobs not going offshore Telstra finalising internet customer migration Bank of NZ best for customer service UK company puts callers on hold, off-line 29th August 2006 Betfair to use hybrid contact centre 2006 Contact Centre Employee Satisfaction Benchmarking Study Skype business solution VoSKY enters the Australian and New Zealand Markets SA's 24-hour health helpline launched Australian football turns to CRM 24th August 2006 Indian BPO revenues to pass US$9 billion China opens hotline for struggling university students PacificNet lists on NASDAQ Global Market High school English plan to boost Philippine agent numbers 23rd August 2006 NetRegistry contact centre upgrades with Aspect Software 2006 Contact Centre Employee Satisfaction Benchmarking Study Vic TAFES turn to Cisco for IP DFAT emergency contact centre praised Hockey takes in Centrelink rural contact centre 22nd August 2006 Sea World upgrades to VoIP offers New Zealand's Victoria University expands CRM Water utility outsources to Fujitsu Agents hold the key to customer loyalty, report says Online marketplace boosts use with contact centres 17th August 2006 Korea rates consular contact centre highest Indian outsourcer sets up Pakistan contact centre Japanese man arrested after making 30,000 directory calls Philippines renews focus on language skills 'your call' blog: Outsourced Contact Centre Industries - A Positive Story!! 16th August 2006 ATA announces state-wide winners Pacific Internet Limited opens Newcastle helpdesk NZ Telecom offshores to Manila West Coast Eagles praise VoIP upgrade Nortel and 3D Networks Support SHINE for Kids 15th August 2006 Victorian jobs watchdog queries contact centre offers Telstra to cut Victorian contact centres New contact centre proposed for Auckland's Viaduct Harbour Agents at risk of diabetes, says new study Stat of the Week: Agent Employment 10th August 2006 Thailand launches bird flu call centre Sunlight taxis invests in contact centre connections Sitel opens second Philippine contact centre Female New Delhi agents promised self defence classes The Complete Guide to Call & Contact Centre Management 9th August 2006 ATA launches accredited training programme Research supports the link between HR and Technology in Contact Centres Jetstar confirms calls will be split Air NZ contact centre helps race relations IBM speech technology crosses the language barrier 8th August 2006 MultiBill upgrades contact centre and moves to on-demand International Contact Centre Excellence - 2 DAY BEST PRACTICE WORKSHOP TRUenergy upgrades CRM Centrelink to move to phone payments SAP earns Asia Pacific CRM award 3rd August 2006 Orange shuts UK centre, shifts jobs to India Aspect Software Contact Centre Index to be announced at ACE 2006 Key West to open new Asian contact centres Contact centre behind Korean pizza success HK regulators warn against banking contact centre scam 2nd August 2006 Salmat bids for VeCommerce Aspect Software Contact Centre Index to be announced at ACE 2006 Work starts on national health contact centre Report calls for end to NZ’s national CYFS contact centre Analytical tools pay off, according to new report 'your call' blog: Agent Satisfaction and Technology 1st August 2006 New Holdens communicate with contact centre Agent Satisfaction and its Relationship to Contact Centre Technology Police boss wants crime hotline expanded to South Pacific. Australia, New Zealand ready for Homeshoring 27th July 2006 Bangladesh ready to enter the BPO market Philippines' Crescent Services renamed Citigroup Business Process Solutions Singapore hospital trials speech rec. Intelligent cell phones link foreigners to hotline in China 26th July 2006 Australian companies go cold on offshore telemarketing Survey: Contact Centre Index Q2, 2006 Centrelink mans Middle East hotline NZ Telecom fined for failing to honour mobile credit offer 25th July 2006 Triple-0 contact centre boss says reward scheme report 'false' Lifeline installs ID management ACTfirst! joins iCatchIT for BPO operations St George completes CRM upgrade under budget 20th July 2006 China contact centre market worth US$3 billion: report New Asian Index finds India leads profitability, but suffers from HR issues. Contact centre future for displaced Filipino workers First Northern Marianas contact centre delayed 19th July 2006 BlackBerrys tipped to hit contact centres Jetstar to upgrade online CRM SA Govt wants ETSA to beef up Adelaide contact centre More mergers in contact centre IT space 18th July 2006 New power company rules will require more agents Court order closes book on contact centre "scam" CYF call handling still needs improvement NAB looks to offshore credit card functions 13th July 2006 New Asian Index finds Korea tops Asian contact centres Oracle to open multi-lingual contact centre in China Sutherland receives India's first certification for Multiple Services to the COPC-2000 CSP Standard PLDT buys SPi Technologies 12th July 2006 Outsourcer walks away from Victorian contract Turn your Tide of Performance data to Results! New technology helps couselling contact centre Telstra dispatch workers protest Opera Australia switches to VoIP Police contact centre boss investigated 11th July 2006 New Asian index finds Korean call centres lead Australia Optus expands Indian seats Victoria investigates airline call centre contracts InterCity boosts call centre IiNet call centre named WA’s best 6th July 2006 Asian outsourcing market tipped to grow by 14% Indian HSBC call centre worker arrested for hacking into accounts Singapore agent pay outstrips India, Thailand trails: reports Avaya and Onyx integrate Japanese call centre offering 5th July 2006 Anti-terror hotline notches 80,000 calls Flight Centre website upgrade retains call centre bookings Cold weather cools NZ police call centre traffic New call centre to help men cope with depression 4th July 2006 Queensland agent saves SA caller IBM and St. George share customer service award NZ VoIP take-up “inevitable” Zeacom ContactCenter 4.0 wins Product of the Year award 29th June 2006 Avaya signs on to make Dalian China’s call centre hub Aspect Software’s Foy named Ernst & Young Entrepreneur of the Year Indian agents cheer England’s World Cup success Property laws hinder Philippine call centre expansion 28th June 2006 Do Not Call register legislation passed Contact Centre Stat of the Week: Contact Centre Budget Expenditure NZ police call centre progressing well Aspect Software's Foy named Ernst & Young Entrepreneur of the Year SA health hotline to charge $4.95 a minute 27th June 2006 Premier Cabs moves to VoIP Trading Post to cut Adelaide call centre jobs Telstra agents to re-apply for positions: report Call centre teleworking set to rise Attention: All Contact Centre Suppliers 22nd June 2006 India's HeroITES eyes offshore acquisitions China Telecom contracts PacificNet Speech recognition may answer Philippine staff problems Powergen brings call centre jobs back from India 21st June 2006 Union warns against airline Asia move Stat of the Week Optus looks to more offshoring NZ vets employ call centre software Australians wary of offshore data storage 20th June 2006 NRMA CareFlight selects Unity4 for call centre services VoIP biggest opportunity in enterprise telecoms: research Synergy and Salesforce.com agree to NZ partnership SA blackouts report highlights call centre staff shortages Processes not staff to blame for offshore deficiencies 15th June 2006 Indian BPO industry undergoing "mid-life crisis" Acquire Launches the Offshore Contact Centre Info Centre Philippine call centres fear prolonged staff shortage Scottish bank lures Chinese students Hong Kong caterer praised new CRM system 14th June 2006 Do Not Call register no cause for alarm, says Aspect Stat of the Week Outsourcing a good deal for Australia Call centres run hot as Auckland loses power Call centre software gives power to the customer coalface 13th June 2006 Insight expands Tasmanian call centre Australia & New Zealand Contact Centre Industry Benchmarking Report 2006 Offshoring greatest factor in helpdesk hiring: report BT Financial Group rules out call centre offshoring NZ ISP offers Skype-driven call centre 8th June 2006 Apple cancels Indian call centre plans Philippine resort city eyes call centre growth Indian outsourcer enters Central America Shanghai opens hotline for foreigners Motorola selects Pacificnet to support Motorola Online in China 7th June 2006 Victoria launches medical hotline Acquire Launches the Offshore Contact Centre Info Centre Centrelink tipped to trial voice matching technology Kurri call centre program hailed as “huge success”  Energy call centre actions examined”  7th June 2006 callcentres.net launches 2006 Australia Contact Centre Benchmarking Study Phone-in to air privacy concerns BroadIP makes customer service deal Tasmania gets ICT boost  1st June 2006 Accor opens new Chinese call centre PLDT expands offering with SPI acquisition South Korea launches game addiction hotline Thai Interior Ministry opens poverty call centre 31st May 2006 JLL call centre takes 1 millionth call Telstra Clear opens new NZ call centre Avaya, Touchbase end local partnership Do Not Call laws submitted to parliament 30th May 2006 Call centre agents help fight identity theft Hotline set up to handle NZ junk mail complaints Minister can’t remember terror call centre number RightNow buys sales automation company 25th May 2006 India's HTMT opens in Manila New telco cable opens Bangladesh call centre opportunities Canon HK earns region's first COPC-2000 CSP Standard Release 4.0 certification Panic as rat snake enters call centre 24th May 2006 Fair Trading adopts IP for call centres NZ to open non-urgent police call centre iTa acquired through management buyout Canon HK earns region's first COPC-2000 CSP Standard Release 4.0 certification 23rd May 2006 Whale hotline helps smooth migration MYOB looks to incorporating VoIP functions Australia leads Asia's growing hosted application market UK cuts national medical call centres 18th May 2006 SmartyHost contracts call centre to help compensate customers Aspect Software honoured for global market success NICE launches NiceUniverse® Compact solution in APAC NZ emergency call centre under fire for lack of local geography Report accuses Dell call centre of holding out 17th May 2006 Medical call centre funding confirmed Centrelink call centres get spending boost Acquire wins Philippine workforce optimisation contract AOL call centre staff cut as customers get more savvy 11th May 2006 Telstra opens new Perth call centre Concern over NZ emergency call centre technology Aussie advert canceled for vilifying Indian agents Baycorp sells NZ and Australian debt collection business 9th May 2006 Tabcorp plans to integrate call centres Govt department calls for cutting edge phone system New Geelong call centre to create 230 fulltime jobs NZ police call centres swamped by tsunami panic 4th May 2006 Australians prefer phone contact to internet PlunketLine lobbies for reinstatement Senate inquiry recommends postnatal depression call centre Insurers find lost shareholders via hotlines 2nd May 2006 Bill Gates predicts big BPO future for Vietnam D-Link call centre Bacolod partners with Canada for its first call centre China call centre preventing elderly suicides 27th April 2006 Big demand tipped for Qld health hotline VoIP saves money for Supershuttle NSW IR hotline has plenty of work 26th April 2006 CAS Services eyes national health hotline Call centre mix-up leaves NZ woman trapped in car Adelaide's Festival turns to CRM Chook call centre launched 20th April 2006 Maybank launches major call centre Chinese jobs call centre for ex-cons AIM to expand spend up on Asian JVs China hampered by lack of English 19th April 2006 Mixed response to Do Not Call plans NZ opposition defends Plunket call centre Macquarie Bank to open new US call centre Global research questions outsource savings 18th April 2006 Performance Optimisation - Make a Connection Canberra call centre to help lure Sydneysiders to the ACT iiNet upgrade irons out call centre bugs Auckland Council call centre tops Herald survey Indian outsourcer to create 500 Fiji call centre jobs 13th April 2006 Citrix opens Asia-Pacific call centre in Singapore Pakistan lures Indian trainers Prudential plans Chinese back office hub Referral scheme to address call centre labor lack Lectra combines call centre and HQ in Shanghai 12th April 2006 Nurse call centre planned for sickies Centrelink portal to ease customer service pressure Aspect Software makes Quality Management move Talisma expands offering with IBM technology NZ directory call centre hears them all TeleTech named Frost & Sullivan's top Australian outsourcer 11th April 2006 ADMA welcomes national "Do Not Call" register Reckon upgrades call centres to VoIP Genesys Survey Finds Leveraging Existing Contact Centre Investment is Critical to IP Telephony Adoption in Customer Service New telco has big call centre plans New hotline for childcare places Talisma Earns Top Ranking in Online Self Service Report 6th April 2006 Genesys Survey Finds Leveraging Existing Contact Centre Investment is Critical to IP Telephony Adoption in Customer Service Japan's NTT West to separate call centre business Indian banks set up common Do Not Call register Philippine company turns internet cafes into call centres Thai call centre sooths "political stress" KL road users warm to transport info call centre 5th April 2006 Govt announces "Do Not Call" register Call centre fumes under investigation DCITA calls for IP telephony tenders Auckland Council to open multilingual call centre service ETSA to open part time SA call centre 4th April 2006 callcentres.net asia successfully launched Amatil call centre looks to SMS NZ call centre workers claim supersized pay win NT government selects Fujitsu for $150 million helpdesk and desktop deal Council makes morale key to service 30th March 2006 New look. New services. callcentres.net launches in Asia Aspect Software Positioned in the Leaders Quadrant for 2006 Contact Center Infrastructure Magic Quadrants for North America, APAC and EMEA Philippine president tips 2 million agents by 2010 Sagura Bank moves to IP technology Deutsche Bank to send more jobs to India Still life in Asian travel call outsourcing 29th March 2006 New look. New services. callcentres.net launches in Asia Stellar becomes first Australian winner of the Open Book Excellence Award Workforce issues tops for 2006/2007: Witness IVR under attack ANZ to expand Fiji regional call centre 28th March 2006 ACTU plans membership call centre Submissions sought on VoIP quality of service IP investments linked to leveraging existing tech investments China blocks VoIP for two years 23rd March 2006 Call centres swing into cyclone relief Aussies aiding Indian call centre stress Vic Govt urged to fast-track ambulance call centre system UK call centre worker accused of £400,000 credit card scam 21st March 2006 Some users find VoIP hard going Consumers draw blank on terror phone number NZ council call centre praises new system Merrill Lynch fined US$5 million for call centre problems 16th March 2006 WebEx offers to step up contact centre sales capabilities OzJet crash costs call centre workers 000 database wrong Apple to open up in India Scottish call centre butts in to smoking ban 14th March 2006 NSW Lifeline denied extra funding Govt. rules out slamming legislation SM Investments to build mega-call centre facility in Manila Malaysian VoIP developer eyes international market 9th March 2006 Centrelink to test next gen. Voice technology NSW railways tests outsourcing waters Italian cruise operator to open Chinese call centre Central America becoming US call centre hub 7th March 2006 Australian govt to fund pregnancy support hotline Tassie eyes PBL call centre growth Direct marketing growth and best practice highlighted by the world's leading marketing minds at ADMA Forum 2006 UK call centres face big fines for "silent calls" Thailand BPO hampered by poor policy and infrastructure 3rd March 2006 iiNet to expand call centre NZ agents want pay "supersized" Harvey World Travel signs major voice and data deal UK call centre workers sacked for fraud 28th February 2006 Call centre investment set to surge SalesForce and India's Allsec enter quality monitoring alliance South Africa beats India on call centre labour costs US Airways repatriates Philippines call centre jobs 23rd February 2006   CitrixOnline improves help desk service with remote management tools ADMA makes changes to "Do Not Contact" services Aussie telcos don't get email; study Philippine province offers free Japanese classes Indian-based British Rail agent "never heard of Scotland" 21st February 2006   Jetstar and Jetstar Asia may share BPO facilities Rabobank offers NZ super secure online banking UK call centre industry grows as offshoring slows American Samoa bids for US call centre business 16th February 2006   Centrelink expands NT Indigenous call centre ASIC considers consumer investment call centre ACCS Singapore CFO in court as Nokia fraud case widens Philippine call centre earnings can overtake India's 14th February 2006   SA pledges $8m to national health call centre Sybase to aid Medibank customer service upgrade Mindanao call centre encounters staff problems London curries delivered via India 9th February 2006   SA premier warns of Bendigo call centre relocation 2006 Employee Satisfaction Benchmark Study Australian travel group turns to VoIP BenQ plans regional call centre for Malaysia UK companies risk poor call centre security 7th February 2006   Call centre providers eye national health hotline Philippine outsourcer casts wide net for female agents Aspect Software boss named CEO of the year Indian call centre agents form union 2nd February 2006   Australian Call Centre 'at home' in United Statestralia Plan for casualty call centre Net phone start-up takes on Google BT to manage Microsoft global call centre routing US cruise call centre can't recruit 31st January 2006   Australian CEOs prefer to outsource in Australia ETSA call centre melts down in heatwave Customer Management Asia Congress 2006 ING looks for Asian call centre site E-Mail claims US mobile phones to become telemarketing target 27th January 2006   ATA elects new directors and chapter chairs IBM wins superannuation outsourcing deal Contact Centre Research Leads To Public Sector Conference Wipro to invest big in Eastern Europe Philippine call centres prompt increased night police presence 24th January 2006   Contact Centre Research Leads To Public Sector Conference NZ Reserve Bank releases outsourcing policy Acquire Bridges the Gap for Australian Companies Offshore India launches call centre employee database UK mobile phone agents get it wrong 19th January 2006   Integ primed for next wave Hotline replaces hospital emergency department Adecco said to be looking at VoIP Lloyds call centre staff scrap scripts South Africa eyes major investment 17th January 2006   National Australia outsources Scottish call centre Aspect Software announces new version of Aspect EnsemblePro 6.0 British team to set up Tassie Betfair centre Welsh research reveals anti-offshoring stance 12th January 2006   ANZ to test VoIP US call centre scams Aussie businesses Outsourcing fuels Asia Pacific growth Philippine call centres pass on new graduates 10th January 2006 Newsletter Archive: 2010 | 2009 | 2008 | 2007 | 2006 | 2005 | 2004   [top]