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Home > Global Home > callcentres.net Press Coverage

      
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Talk to me: Artificial intelligence means more customers are talking to computers, posing a serious challenge to overseas call centres - 16-22nd July 2009, BRW
Voice Biometrics Moving into the Mainstream? - 6 May 2009, Communications Day
Voice biometrics: they can tell who you are and much, much more - 6 May 2009, Exchange Daily
Consumers concerned about password security - 6 May 2009, Dynamic Business
2009 Salmat VeCommerce Identity Verification Study Finds Consumers Lack Faith In The Security of Passwords -
5 May 2009, CSO
2009 Salmat VeCommerce Identity Verification Study Finds Consumers Lack Faith In The Security of Passwords -
5 May 2009, CIO
2009 Salmat VeCommerce Identity Verification Study Finds Consumers Lack Faith In The Security of Passwords -
5 May 2009, ComputerWorld
NAB targets customer service with voice recognition - 5 May 2009, ComputerWorld
NAB targets customer service with voice recognition - 5 May 2009, TechWorld
Australian organisations seeing real benefits in outsourcing - 22 April 2009, iTWire
Australian organisations seeing real benefits in outsourcing - 21 April 2009, TechWorld
Australian organisations seeing real benefits in outsourcing - 21 April 2009, ARN
Australian organisations seeing real benefits in outsourcing - 21 April 2009, ComputerWorld
Australian organisations see benefits in outsourcing - 17 April 2009, crn.com.au
One in two to outsource in Aus - 13 April 2009, Financial Standard
Contact Centres resilient in the face of financial crisis - 3rd April 2009, Communications Day
Outsourcing the next boom market - Friday, 3 April 2009, Financial Standard
Financial crisis to drive offshoring market: survey - 31st March 2009, Computerworld
NAB moves customer service to chat-bot - 29 May 2008, ZDNet.com.au
Fiscal Incentives to improve employment tenure - 18 March 2008, National Herald India
India call centre staff top attrition - 17 March 2008, The Asian Age, India
Career planning gives call centers a lift - 14th March 2008, ZDnet Asia
Good report card for our call centres. But still room for improvement, says expert - 11th March 2008, The Star
Growth in local contact centres lagging - 10 March 2008, BT Online
BPO industry to increase by huge 23.4% in '08 - Study - 8 March 2008, The Daily Tribune, Philippines
Call Center agents leave industry despite boom - 8 March 2008, The Manila Times
Local call center industry to outpace counterparts in Asia in '08, says survey - 8 March 2008, Business Mirror, Philippines
R Philippines call center seat capacity projected to grow 23% in 2008 - 8 March 2008, Manila Bulletin
Philippines emerging as top choice for outsourcing - 8 March 2008, Philippine Daily Inquirer
Call Center agents do not consider BPO job as career - 8 March 2008, The Daily Tribune, Philippines
R Philippines remains Asia's call center industry leader - 8 March 2008, Manila Standard
Call center attrition rates lower but HR still a challenge - 7 March 2008, INQUIRER.net
Call Center industry poised for more growth this year - 7 March 2008, ABS CBN News, Philippines
   

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